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Is your
maximum space for storage 5GB?
Definitely not. We have the
Basic or Power plans which are 1GB and 5GB respectively. As a
subscriber of these plans you may add additional space in either 1GB
or 5GB increments. There is no limit as to how many "chunks" of
additional space you may purchase.
Does your
backup software offer encryption?
Your data is transmitted
securily using SSL. The Auto Backup software we provide offers
256-bit encryption on all files. In addition you can
password-protect these files up to 21 characters. For more
information about AutoBackup view the following link:
http://www.flashbackup.com/download.html. This software allows
for scheduled backups based upon users criteria.
Do you offer
FTP or WebDAV?
Yes, we do offer those
features. They are available to users in the 30-day free trial as
well as the Basic and Power plans. FlashDrive uses the WebDAV
components and allows a customers to drag and drop files from their
PC to their FlashBackup account. You can access your files through
WebDAV using the FlashDrive link inside the Filemanager. You can
access your files through FTP by connecting to vault.flashbackup.com,
using your email address as your username.
Does
FlashBackup work on a Mac?
Yes. Since the Filemanager
is web-based, it will work from any computer, regardless of the
operating system used. FlashDrive uses the standard WebDAV protocol,
so it will also work from most computers. To access FlashDrive from
a Mac, simply install a WebDAV client like
Goliath, and log into
https://secure.flashbackup.com/flashdrive/ using WebDAV and your
email address as your username.
Why do you
need my credit card for the 30 day Free Trial?
Providing Disaster Recovery
for Data requires very high security. The security checks we perform
on your credit card and others insure that we know who the users are
on our system reducing the risk of security breaches. At the end of
30 days if you do not cancel we will bill you for the 1GB plan.
Is my credit
card data secure?
Yes, we encrypt your credit
card number. Your credit card is also stored behind our firewall and
is only accessible by our most trusted accounting employees who are
also owners.
Can I change
my credit card number once entered into the system?
Yes, you may log into the
secure billing manager and modify your personal information at
https://secure.flashbackup.com/billing/ under My Finance –>
Update My CC
Can I pay for
my account by Check?
You can pay for only yearly
products by check. Please send your check to: Flashbackup LLC, 2024
Red Prairie Dr. Edmond, OK 73003
Why do you
give away a 30 day Free Trial?
We do it so you can decide
if our service meets your needs before you pay.
Why is your
pricing so much better than the competition?
The most expensive part of
any service is support. We have made Flashbackup incredibly easy to
use thereby for the most part not requiring live phone technical
support. We do have 7x24 technical support personnel that respond to
trouble tickets and critical issues.
If I need
technical support, how do I get it?
The fastest way to get
support is to send an email to
support@flashbackup.com.
If you need to report an outage or have a more complex question,
please call us at (800) 903-8133. Select the appropriate action from
the main menu.
How do I know
my data is secure?
First of all, we use SSL
secure pages for all file management activities. Our archive
software Autobackup uses 256-bit encryption that allows you to set
your own password that only you know.
How do I
change my password?
Login to the
Billing Manager.
Go to My Info –> Change My Password. Enter your new password, verify
the password and confirm with your current password, then submit.
I forgot my
password, how do I retrieve it?
Go to the
billing manager
login page. An email will be sent to your email address with
your password information.
How do I
upgrade from the 30 day Free Trial to the Basic Plan?
At the end of 30 days, you
will automatically be upgraded to the Basic Plan. The current Credit
Card we have on file will be billed. If you wish to Change your
Credit Card Number please see the FAQ for changing Credit Card
Numbers.
How do I add
additional space to my account?
Log in to File Manager and
select Upgrade Service. Your options will be to add 1 Gig or 5 Gig
additional space. You may select monthly or yearly billing. You will
be directed to the Order Summary page and as an existing customer
simply enter in your current email address and your account will be
upgraded with the new package. The current Credit Card we have on
file will be billed. If you wish to Change your Credit Card Number
please see the FAQ for changing Credit Card Numbers. You may
continue to go through this process each time you need to add
additional space.
How do I
cancel my account?
Log into the File Manager,
click on the Cancel Service link, and confirm that you want to
cancel. Cancelled accounts will not be credited their pro-rated
balance. |
